Shipping policy

This document sets out the shipping policy that applies to customers that make a purchase at www.thejournalclub.co.uk . If you have any questions, please contact at help@thejournalclub.co.uk

Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.

Standard Tracked Delivery (2-5 working days), for orders less than 2kg - £4.99

Standard Tracked Delivery (2-5 working days), for orders more than 2kg - £5.99

Order Processing Time

Normally all orders placed before 2 PM Monday to Friday are processed and dispatched the same, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. However during busier and more seasonal times, it may take up to 3 working days for us to process and dispatch orders.

Pre Orders
Information about shipping dates for a pre ordered item can be found on the individual listing. If you order a pre order item together with a non pre order item, we will wait to ship the order until both items are ready. 

Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order.
We are sorry but we do not ship to P.O. boxes.

International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges
We hope you will be completely happy with your purchase, however if you want to understand how we do returns please refer to our Refund Policy