Frequently Asked Questions

FAQ's

When does the 2025 pre order ship?

Shipping will start from the 1st of December. Orders will be sent out in the order they were recieved as quickly as possible, it may take up to 2 weeks for all orders to be shipped.

What's your return policy?

We have a 30-day return policy for items that are unused and in their original packaging.

Customers are responsible for the return post and packaging costs. Please retain proof of postage when returning items to us.

Contact us with your order number at hello@thejournalclub.co.uk to start a return.

Damaged or wrong items will be evaluated and exchanged.

Refunds are processed within 10 business days.

What countries do you ship to?

We can ship to most countries.

If you are in the UK you're already in the right place to order just click 'shop' at the top of the website.

For other countries you should visit our Etsy store which can be found here: The Journal Club Etsy Store

And is also linked on the homepage of the website.

Please note we ship our products from the UK, so if you're not in the UK sadly this can be costly, please know we do not make a profit on the shipping and we are working on being able to reduce this as soon as possible.

What pens do you recommend using with The Journal Club's products?

Any water-based ink pens are good! Our products are made with 160gsm paper which is pretty thick so these pens won't bleed through. Avoid alcohol based inks as these typically need professional artists paper to not bleed through the page!

We recommend dual end brush pens and the go to and you can find lots of these to purchase online. We to hope to bring out our own set of pens in the coming year!

How do I use the product?

We are working on some more official tutorials for all the pages in all our products.

But for now your best bet is to check out our 'Journal/Scrapbook/Plan with me' style videos over on our Social Media accounts to see the products being used and learn how you can use them too.

Remember its ok to put your own spin on it if you want to use it differently, whatever works best for you!